Customer Exit Survey

Please take a moment to complete this brief, 6 question survey.

Your honest feedback will not only assist us in identifying areas of enhancement, but will play a vital role in our ongoing effort to improve our services and provide the best experience for all our customers.

We genuinely appreciate your support throughout your time with us and thank you again for choosing FRANSiS™

First Name *

Last Name *

Organization *

Email *

What is your primary reason for cancelling FRANSiS™?

Unaddressed product bugs or service issues

Unmet value of service

Reducing cost/budget

Change in business initiatives

Other

Are there things about FRANSiS™ that you liked or found valuable?

If yes, please specify why:

Are there things about FRANSiS™ that you think need improvement or that you were dissatisfied with?

If yes, please specify why:

Is there anything we could have done differently to encourage you to continue using FRANSiS™?

If yes, please specify why:

Would you consider subscribing to FRANSiS™ in the future?

Are there any additional comments, feedback, or suggestions you'd like to share?